Livestock Shipping Policy
This policy applies to:
FRESHWATER - SALTWATER LIVESTOCK
We only ship to the 48 continental United States. All livestock is shipped via FedEx Standard Overnight (or Priority Overnight if not available) with proper temperature control packs in box. We only ship Monday-Thursday. If you prefer a specific day to ship, please attach a note or contact us with your order describing your specific request. All LIVESTOCK orders require a signature upon delivery; if the first delivery attempt is missed, the Live Arrival Guarantee is void. FedEx delivery time frame varies, generally late afternoon-evening; if you anticipate not being home during those hours, you must contact us before placing the order.
Wish to opt out signature required?
Click the link below for more details.
Our Live Arrival Guarantee
We guarantee that all livestock will arrive alive and as described. In the event of DOA (Dead On Arrival) we must be contacted within 1 hour of package delivery (FedEx posted time), along with clear photos of the dead LIVESTOCK both in the shipping bag and out of bag. No exceptions or excuses, no credit without photo. Verified DOA's will be fully refunded or credited towards future purchases (minus any shipping charges).
We insure all shipped items (including shipping cost) with FedEx. In case of shipping delays or negligence by FedEx, you can file an insurance claim with FedEx.