Frequently Asked Question's
Please allow us 2-4 days to process your order (weekends and holidays excluded). We ship out orders ONLY from Monday through Wednesday from 11am-4pm EST. Shipping/handling preference or special request may add an additional time.
Time management is a must when ordering livestock. All livestock listed must shipped via Next Day Air Saver and/or Next Day Air ONLY; order's with dry-goods will be shipped separately if necessary.
We do offer refunds and returns on Dry Goods! We do not offer returns on Livestock, but do offer refunds in the unfortunate case of a fish being DOA.
NON-LIVESTOCK (Dry Goods) returns and refunds - Generally, once we received the returned product we will start releasing your refund. Please allow 5 to 7 business days to receive your money back.